terms and services

We want you to be happy and satisfied by the products your purchase from us. However, if you did not like the product or it did not meet your expectation, we are happy to provide you with refund or exchange.

Conditions for a Refund
Orders exchange and refund would be made by both parties mutual understanding. if we made an error with your order or that the products supplied are in any way faulty, we assure to replace them quickly and efficiently, the shipping charges of replace items are to be paid by My Shop Asia.
Refund Payment
Refunds are given in the same form of payment as that of the original purchase. If you pay by credit card, a credit will appear on your next month statement. If payment made by money order, refund check will be issued by the company.
Return Packing
While making a return, make sure that the item undamaged and packed carefully. We suggest returning packages via courier Service Insured Mail. Please note that you are responsible for the safe return of merchandise.
Shipping Insurance
Please insure or certify the shipment, to protect yourself against any loss or damage when you make return. Refund or exchange offer will only be issued once the goods are received at our warehouse is good condition.