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| FAQ |
Are you a manufacturer ?
We are a manufacturer-trader in the way that we get these handicrafts made on job by skilled craftsman.
Where are you located?
We are located in Kathmandu, Nepal where we have set up small crafts center. We have our own office and showroom in Kathmandu. Please click here to find our location map.
How to make an order from your website?
Direct ordering through the website is very easy; no need to register to order. Add the minimum or more items in the cart like you can do at any other shopping sites, once you complete adding the items on the cart go to "checkout" button then you will be asked to fill your shipping detail. The shipping charge is based on the weight order (all the rates are based on 4 to 5 days home deliver courier services like DHL, ARAMEX, FEDEX).
Then you will be forward to our payment processing gateway www.2checkout.com. Please note that we do not take your credit card information so that it is a risk-free transaction because 2checkout.com is one of the most reliable worldwide merchants to process your credit cards for safety and trustworthy.
How to make order for wholesale buyers?
We are providing the special user login details to see our wholesale information after we complete the simple verification process asking them to submit a wholesale user request afterwards we provide you wholesale login details then you can make an pre - order like others shopping site as soon as we receive your pre-order we will calculate the shipping cost and back to you for order confirmation.
When will you deliver my order?
Specifically in the field of
handicrafts. In short it all depends on the order details like the product,
design, quantity, assortment, etc. Delivery will be estimated according to the size of the order however we have experienced of deliverying retail order withink 7 to 15 days from the payment received date. Wholesale order can take upto one month sometimes even more.
What are the different shipping process?
Air courier services are the best for relatively smaller orders and samples as they deliver the orders in 4 to 6 days at your doorstep. We uses most reliable couriers like DHL, FedEx, UPS, SKYNET etc. If you an account with these air courier services then please send us your account number and you can make the payment of courier charges in your own country.
Air cargo can be easy way of receiving your orders on time and cost saving. If your orders volume is 90 kilos plus then air cargo is the best. You an receive your order starting from one week to 10 days. Air cargo will deliver the order in specified airport so that the customer or their handling agent should collect it.
Do you make custom design product?
Please feel free to contact us for custom made product as well. Depending on the level of customization (or a new design altogether) we may ask you for a drawing or photograph of the product. We have had pas experienced in customizing several of our products to the customers taste in this way it.
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